Valley Medical Group at 329 Conway Street in Greenfield, Massachusetts

Customer Reviews about Valley Medical Group

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  Every time I go, there is an hour wait to see the doctor and they are clearly disorganized, but that isn't what finally made me leave the practice. Last time I was in with my child, they insisted that we were due for our last round of vaccines. I was certain we had already received them and asked them to please double check the chart. They absolutely assured me that those shots were due. We bring in our child for the vaccine and then find out two days later through our school, that I was correct. We had already received them. Valley Medical simply did not look through our charts at all. On top of it, they told my six year old after they gave the vx, that we wouldn't need anymore shots until twelve! So now my kid thinks they won't need another shot until that age, which is false. They have many more issues over there, but not looking through the charts at all ( I asked on three separate occasions, I was pretty sure I was recalling correctly...should have trusted my instinct, but instead, I TRUSTED THEM ) seems pretty egregious for a doctors office. This isn't the first time they've neglected to look through my families' charts either. It was just the first time it wasn't caught, despite repeated requests from me asking for the information they were supposedly looking through. All the other hang ups I've had with them until this point, didn't even warrant the time to post about, since I think those problems will be found in offices most anywhere. This however, combined with similar experiences other patients have mentioned, crosses the line. I wish anyone receiving medical treatments and advice from an establishment that doesn't even look through their patient charts prior to providing care, the best of luck.
  October 18, 2017

  by Nonya Honey

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Today: 08:00 am — 06:00 pm

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About Valley Medical Group in Greenfield