Greenfield Eye & Laser Center: Verstringhe Louis E MD at 33 Riddell Street in Greenfield, Massachusetts

Customer Reviews about Greenfield Eye & Laser Center: Verstringhe Louis E MD

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  As part of their patient satisfaction survey, there is a question regarding anesthesia and surgery. When Dr Patel performed the first eye surgery on my left eye, I felt the sedation was barely adequate. I informed Dr Muhammad, the anesthesiologist, that I didn’t feel sedated enough. He administered more sedative. During my follow up appointment with Dr. Patel, I addressed my concern about my experience with not being anesthetized enough. Dr Patel said instead of increasing the drug used in the first procedure, he would recommend a different drug to be used during my second procedure. When I went in for my second eye surgery, I told Dr Muhammad about the conversation between Dr Patel and myself. Dr Muhammad’s response was to tell me either a person is put completely under or sedated, yet remaining conscious. He did not indicate a change in medication, nor did he seem to listen when I told him I didn’t feel sedated enough. (I have had three colonoscopies and a lifetime of dental work which has given me plenty of experience with being sedated during medical procedures. I know when I am aware or not.) Because of this, I was fairly alert during the surgery. So much so, the anesthesiologist in the operating room had to administer more drugs in the middle of the surgery; which was painful. I knew what was happening throughout the entire ordeal. Overall, their organization does an outstanding job in scheduling, communication before and after the surgeries. The staff is professional and comfortably personal. However, my experience during the surgery was painful, scary and I feel totally preventable. This uncomfortable experience could have been avoided had Dr Muhammad listened more carefully and respected what I had to say. When asked by others “How did it go?”, I give the clinic high marks, but I relay how horrible the procedures, especially the second one, went. This review is part of a letter I hand delivered to the office on Riddell St. on Oct 16th. To date, I have not received any reply, even when I went in for my follow up appointment a week after my surgery. Five Stars goes to the staff... but the doctors get low marks.
  March 21, 2017

  by Cathy Gouch

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